We’re so sorry about that—let’s fix it!
If your order was incorrect or got to you damaged or defective, email us using the contact page on our website to start a return.
You’ll need to repack the jewelry in all original packaging (free gifts, coupons, polishing cloths, and care cards included), along with your original packing slip.
Incorrect Orders
If you are returning a piece because it was not the correct product, we will be able to confirm the error through email together, and Lustora will provide a prepaid USPS return label to facilitate your return at no additional charge.
All Other Returns
If you are returning a piece because it was damaged or broken in transit or for any other reason whatsoever, Lustora may provide a prepaid USPS return label to facilitate your return. If so, a return shipping fee of $8.99 will be deducted from the final refund amount. Lustora is not responsible for items damaged or lost in transit.
Alternately, you can purchase a return label directly from your courier when you send items back to us. In this case, we will not deduct a return fee from your final refund amount. For your security, we recommend choosing an insured option such as USPS Ground Advantage.
For full details on returns, view Returns in the footer of our website.
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