If your package gets lost in transit, Lustora will do everything we can to assist you, although we cannot be held responsible for packages once they are in the hands of carriers and/or proof of delivery is generated.
Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a shipping method and delivery address that you trust.
If you need help with lost or stolen packages, please first reach out to your chosen carrier, then email us using the contact page on our website for further assistance.
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